Talking shop: Retailers say providing customer service, unique experience, sets them apart
Princess and Buck is a boutique and gift shop downtown Kalispell. (Kate Heston/Daily Inter Lake)
Kate Heston
With rising prices and the convenience of ordering online, local retailers are often facing an uphill battle when it comes to keeping the attention of the local customer base.
But one theme emerged during the Kalispell Chamber of Commerce Business Matters Luncheon on April 21: having quality customer service and unique products keeps people coming back to brick-and-mortar stores.
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