Wednesday, December 18, 2024
42.0°F
The Flathead County Dispatch and Emergency Operation Center in Kalispell.

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Call center a 'critical link' to public safety
June 10, 2018 4 a.m.

Call center a 'critical link' to public safety

Imagine a job that involves managing the worst day of someone’s life dozens of times every day. Answering phone calls from scared or angry people for 10 hours or more at a time and coordinating a rapid response from multiple agencies. One mistake or misstep could have potentially fatal consequences.